{"id":2168,"date":"2023-11-28T20:59:30","date_gmt":"2023-11-28T20:59:30","guid":{"rendered":"https:\/\/keypractices.viagointernational.com\/?page_id=2168"},"modified":"2023-12-04T01:35:33","modified_gmt":"2023-12-04T01:35:33","slug":"understanding-the-nine-phases-of-productivity-phase-three-2","status":"publish","type":"page","link":"https:\/\/keypractices.viagointernational.com\/?page_id=2168","title":{"rendered":"Understanding The Nine Phases of Productivity: Phase Four"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2168\" class=\"elementor elementor-2168\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae1ff10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae1ff10\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4523fd8\" data-id=\"4523fd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a9e5be elementor-widget elementor-widget-heading\" data-id=\"3a9e5be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Understanding the Nine Phases of Productivity - Phase Four<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ba0cfd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ba0cfd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9817d95\" data-id=\"9817d95\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84318a9 elementor-widget elementor-widget-html\" data-id=\"84318a9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<p>Phase Four is characterised by making data easily accessible to other businesses, both up and down the supply chain.<\/p>\r\n<div class=\"take-note\">\r\n<p>This should not be a one-way street &ndash; ideally, customers and suppliers will share data with each other, providing more visibility and productivity to everyone.<\/p>\r\n<\/div>\r\n<h5>A Typical Phase Four Business<\/h5>\r\n<p>Poor supply chain communication is the hidden productivity killer. It may only take five to ten minutes to chase up information but doing it five to ten times a day adds up fast. It&rsquo;s common for 10% to 30% of the workday to be spent on the phone waiting for someone to find information.<\/p>\r\n<p>The business heavily relies on phone calls and emails to communicate with customers and suppliers. This form of communication takes a lot of time and capacity; you&rsquo;ll find that staff spend much of their day waiting for information rather than action. People would love to not have to spend as much time on the phone.<\/p>\r\n<p>Right now, most communication about jobs and orders occurs by phone or email. If information is needed from other organisations, this is received by phone or email. For the most part, customers contact the business by phone or email.<\/p>\r\n<p>Most of the pricing and\/or quoting information and rates needed from other organisations are received by phone or email. Customers must call or email to find out the status\/location of their job\/order. The same process applies when dealing with suppliers.<\/p>\r\n<h5>The Transition Journey From Phase Three<\/h5>\r\n<p>You are beginning to integrate your information along the supply chain by identifying some chunks of your information that can be automatically transferred to\/from suppliers\/partners. You are investing in automations that allow third parties to obtain information without your people having to respond to customer\/supplier requests.<\/p>\r\n<p>You are encouraging your customers to place orders electronically. You are making increased use of web APIs and email readers to eliminate data entry by having the system automatically capture the data.<\/p>\r\n<p>You are increasing the range of services and data your customers can access electronically to make business decisions and track job status, such as tracking information and pass-through rates (e.g. carriers).<\/p>\r\n<h5>The Benefits of Completing Phase Four<\/h5>\r\n<p><strong>Customers\/suppliers have access to the system. <\/strong>This could be rates, availability, or expected due date. Your system captures the data needed and a job is created automatically.<\/p>\r\n<ul>\r\n<li>Customers can place orders electronically<strong> <\/strong>through the system, rather than by calling or emailing. They have access to all the information they need to make an order.<\/li>\r\n<li>The customer can track their job to completion, or&nbsp;from origin to destination, update information, all without the need for disruptive calls or emails. Meanwhile, you retain control over what is acceptable.<\/li>\r\n<\/ul>\r\n<p><strong>Most information is transferred through the system<\/strong>. Visibility is key, customers have access to the system, likely directly or through a web interface, allowing them to retrieve status updates or other information they require. In some cases, data is automatically transferred into the customers&rsquo; systems, meaning they have access to identical and up-to-date data.<\/p>\r\n<ul>\r\n<li>Job updates are transferring automatically into\/out of your software systems from\/to other organisations (e.g. customs), without people having to do anything!<\/li>\r\n<li>Rates transfer directly into your system from other organisations (such as carriers), without people having to do anything.<\/li>\r\n<li>Your people are seldom distracted from their other tasks, and your people rarely need to contact third parties directly for routine information.<\/li>\r\n<li>There are fewer staff disruptions due to third party information requests.<\/li>\r\n<\/ul>\r\n<h5>Operating procedures and their automation<\/h5>\r\n<p><em>The focus moves from enhancing individual productivity to <strong>enhancing the flow of work<\/strong>. <\/em><\/p>\r\n<p><em>Jobs start involving multiple resources. There are milestones and people&rsquo;s activity becomes dependent on handovers from other people. Staff begin to be specialised and the management of flow, rather than individuals, moves to the forefront of operational consideration. Bottlenecks start to appear and resourcing conflicts develop. Another step change occurs&hellip;<\/em><\/p>\r\n<p>Phases Five and Six are a focus on processes (operating procedures and their automation)<\/p>\r\n<ul>\r\n<li>Phase Five &ndash; Workflow, &ldquo;Job progress is clearly visible&rdquo;<\/li>\r\n<li>Phase Six &ndash; Workflow Automation, &ldquo;Automation of human tasks&rdquo;<\/li>\r\n<\/ul>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-511e1d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"511e1d1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a11df91\" data-id=\"a11df91\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d441c4 elementor-widget elementor-widget-button\" data-id=\"2d441c4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/keypractices.viagointernational.com\/?page_id=2174\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Next Page: Understanding the Nine Phases of Productivity - Phase Five<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90ab759 elementor-widget elementor-widget-image\" data-id=\"90ab759\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"300\" src=\"https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/Processes-300x300.png\" class=\"attachment-medium size-medium wp-image-1406\" alt=\"\" srcset=\"https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/Processes-300x300.png 300w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/Processes-150x150.png 150w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/Processes-768x768.png 768w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/Processes.png 1000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Understanding the Nine Phases of Productivity &#8211; Phase Four Phase Four is characterised by making data easily accessible to other businesses, both up and down the supply chain. This should not be a one-way street &ndash; ideally, customers and suppliers will share data with each other, providing more visibility and productivity to everyone. A Typical &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/keypractices.viagointernational.com\/?page_id=2168\"> <span class=\"screen-reader-text\">Understanding The Nine Phases of Productivity: Phase Four<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"class_list":["post-2168","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2168"}],"collection":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2168"}],"version-history":[{"count":12,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2168\/revisions"}],"predecessor-version":[{"id":2401,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2168\/revisions\/2401"}],"wp:attachment":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2168"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}