{"id":2744,"date":"2024-01-11T01:21:33","date_gmt":"2024-01-11T01:21:33","guid":{"rendered":"https:\/\/keypractices.viagointernational.com\/?page_id=2744"},"modified":"2024-02-01T01:01:21","modified_gmt":"2024-02-01T01:01:21","slug":"risk-management-preventing-reversion-how-to-cause-the-change","status":"publish","type":"page","link":"https:\/\/keypractices.viagointernational.com\/?page_id=2744","title":{"rendered":"Risk Management &#8211; Preventing Reversion: How to Cause the Change"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2744\" class=\"elementor elementor-2744\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae1ff10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae1ff10\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4523fd8\" data-id=\"4523fd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a9e5be elementor-widget elementor-widget-heading\" data-id=\"3a9e5be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Risk Management - Preventing Reversion: How to Cause the Change<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ba0cfd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ba0cfd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1109062\" data-id=\"1109062\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-fd8c6d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"fd8c6d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-85bd42b\" data-id=\"85bd42b\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84318a9 elementor-widget elementor-widget-html\" data-id=\"84318a9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4>Finding the Right WOW Measure<\/h4>\n<p>It can be hard to find the right metric of performance to capture the sudden change.<\/p>\n<div class=\"alert-danger\">\n<p>Obstacle: Many of the common KPIs in businesses are &lsquo;lag measures&rsquo;; they are questionable in their causality i.e. quarterly profit return. A quarterly metric will not show the sudden change in performance.<\/p>\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9199414 elementor-widget elementor-widget-alert\" data-id=\"9199414\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-alert{padding:15px;border-left:5px solid transparent;position:relative;text-align:left}.elementor-alert .elementor-alert-title{display:block;font-weight:700}.elementor-alert .elementor-alert-description{font-size:13px}.elementor-alert button.elementor-alert-dismiss{position:absolute;right:var(--dismiss-icon-horizontal-position,10px);top:var(--dismiss-icon-vertical-position,10px);padding:3px;font-size:var(--dismiss-icon-size,20px);line-height:1;background:transparent;color:var(--dismiss-icon-normal-color,inherit);border:none;cursor:pointer;transition-duration:var(--dismiss-icon-hover-transition-duration,.3s)}.elementor-alert button.elementor-alert-dismiss:hover{color:var(--dismiss-icon-hover-color,inherit)}.elementor-alert button.elementor-alert-dismiss svg{width:var(--dismiss-icon-size,20px);height:var(--dismiss-icon-size,20px);fill:var(--dismiss-icon-normal-color,currentColor);transition-duration:var(--dismiss-icon-hover-transition-duration,.3s)}.elementor-alert button.elementor-alert-dismiss svg:hover{fill:var(--dismiss-icon-hover-color,currentColor)}.elementor-alert.elementor-alert-info{color:#31708f;background-color:#d9edf7;border-color:#bcdff1}.elementor-alert.elementor-alert-success{color:#3c763d;background-color:#dff0d8;border-color:#cae6be}.elementor-alert.elementor-alert-warning{color:#8a6d3b;background-color:#fcf8e3;border-color:#f9f0c3}.elementor-alert.elementor-alert-danger{color:#a94442;background-color:#f2dede;border-color:#e8c4c4}@media (max-width:767px){.elementor-alert{padding:10px}.elementor-alert button.elementor-alert-dismiss{right:7px;top:7px}}<\/style>\t\t<div class=\"elementor-alert elementor-alert-info\" role=\"alert\">\n\t\t\t<span class=\"elementor-alert-title\">Recommendation<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>Your measures scope needs to be narrow enough, and twitchy enough, that they will show any shift in performance when you implement the changes.<\/p>\n<p>The performance metric used for the Wow Measure needs to be seen to change suddenly. The measure must update frequently i.e. hourly or daily. Daily is better than weekly.<\/p>\n<p>It can be necessary to be quite creative when searching for responsive Wow Measures.<\/p>\n<p>Some Wow Measures companies have used include: Time spent on cross training, number of jobs ready to be invoiced but not yet invoiced, visibility of jobs and job progress.<\/p><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5f57a elementor-widget elementor-widget-html\" data-id=\"0d5f57a\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4>Threat of Reversal of Fortune<\/h4>\n<p>The &lsquo;threat of reversal of fortune&rsquo; is used to lock in the gains of a change project and prevent the solution (and thus the benefits) from being undone when negative effects occur.<\/p>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6847a5f elementor-widget elementor-widget-alert\" data-id=\"6847a5f\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-alert elementor-alert-info\" role=\"alert\">\n\t\t\t<span class=\"elementor-alert-title\">Creating the Dynamic of the Threat of the Reversal of Fortune<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>To create this dynamic, there is a need to get evidence of an important beneficial change of a performance metric, e.g. a Wow Measure.<\/p>\n<p>You will need to baseline the metric to isolate out the noise of other projects and events, such that it is clear to the stakeholder that the change in the Wow Measure was caused by the project change that occurred.<\/p><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2994308 elementor-widget elementor-widget-html\" data-id=\"2994308\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h4>Scenario<\/h4>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b13eabd elementor-widget elementor-widget-alert\" data-id=\"b13eabd\" data-element_type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-alert elementor-alert-warning\" role=\"alert\">\n\t\t\t<span class=\"elementor-alert-title\">Scenario: IT Solutions<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-alert-description\"><p>IT Solutions uses the metric of due dates met for delivery and milestones as their key performance indicator (KPI).<\/p>\n<p>Within weeks of implementing the change, the missed due dates have halved.<\/p>\n<p>Employees of IT Solutions start a debate about whether the change had any effect, and complain about some negative effects of the change.<\/p>\n<p>Ned, the business owner, has evidence of the good fortune (positive outcomes) created by the change but he stalls the discussion for another three weeks. He knows if the number of missed due dates can be halved again, then this evidence of success will become even more powerful.<\/p>\n<p>Six weeks after the change, Ned calls a meeting with his employees. He says, &ldquo;Look we&rsquo;ve caused the missed due dates to go from 100 a week, to 50 a week, to 25 a week. If we stop using the new process, our new way of doing things, our missed due dates are going to go back to 100 almost immediately. That would be bad. Do you want that?&rdquo;<\/p>\n<p>The employees of course say, &ldquo;No, we don&rsquo;t want that!&rdquo; And, thus, the threat of reversal of fortune operates to prevent employees or stakeholders from undoing the change and IT Solutions retains the benefits of the solution.<\/p>\n<p><em>(Names have been altered to protect identities)<\/em><\/p><\/span>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-faf3b4d elementor-widget elementor-widget-button\" data-id=\"faf3b4d\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/keypractices.viagointernational.com\/?page_id=2754\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Next Lesson: Risk Management - Preventing Reversion: What's Next?<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ec5a4d elementor-widget elementor-widget-image\" data-id=\"4ec5a4d\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/WowHunt-300x200.png\" class=\"attachment-medium size-medium wp-image-1641\" alt=\"\" srcset=\"https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/WowHunt-300x200.png 300w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/WowHunt-1024x683.png 1024w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/WowHunt-768x512.png 768w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/WowHunt.png 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4bf62f8 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4bf62f8\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e1a02e7\" data-id=\"e1a02e7\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Risk Management &#8211; Preventing Reversion: How to Cause the Change Finding the Right WOW Measure It can be hard to find the right metric of performance to capture the sudden change. Obstacle: Many of the common KPIs in businesses are &lsquo;lag measures&rsquo;; they are questionable in their causality i.e. quarterly profit return. A quarterly metric &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/keypractices.viagointernational.com\/?page_id=2744\"> <span class=\"screen-reader-text\">Risk Management &#8211; Preventing Reversion: How to Cause the Change<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"class_list":["post-2744","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2744"}],"collection":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2744"}],"version-history":[{"count":11,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2744\/revisions"}],"predecessor-version":[{"id":3415,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2744\/revisions\/3415"}],"wp:attachment":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2744"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}