{"id":2891,"date":"2024-01-16T02:28:04","date_gmt":"2024-01-16T02:28:04","guid":{"rendered":"https:\/\/keypractices.viagointernational.com\/?page_id=2891"},"modified":"2024-01-17T22:58:26","modified_gmt":"2024-01-17T22:58:26","slug":"understanding-the-health-check-phase-4-supply-chain-integration-questions","status":"publish","type":"page","link":"https:\/\/keypractices.viagointernational.com\/?page_id=2891","title":{"rendered":"Understanding The Health Check: Phase 4: Supply Chain Integration &#8211; Questions"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"2891\" class=\"elementor elementor-2891\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae1ff10 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"ae1ff10\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4523fd8\" data-id=\"4523fd8\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-3a9e5be elementor-widget elementor-widget-heading\" data-id=\"3a9e5be\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Understanding the Health Check - Phase 4: Supply Chain Integration - Questions<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3ba0cfd elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3ba0cfd\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9817d95\" data-id=\"9817d95\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84318a9 elementor-widget elementor-widget-html\" data-id=\"84318a9\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3>Question One<\/h3>\r\n<p>Do you use email, phone, or the system to communicate with customers?<\/p>\r\n<h4>Health Check Answer Options<\/h4>\r\n<ol>\r\n<li>Most communication about jobs\/orders is via email\/phone<\/li>\r\n<li>Some information is automatically transferred to\/from suppliers\/partners, a lot is still emailed\/phoned<\/li>\r\n<li>Customers\/partners can interact with our system directly (e.g. via the web), to get job status info or updated job data<\/li>\r\n<\/ol>\r\n<h5>Clarifications<\/h5>\r\n<ul>\r\n<li>If you have not achieved Phase 4, you always communicate with customers directly either in person, via phone, or email.<\/li>\r\n<li>As you progress with Phase 4, more and more information is transferred electronically between customers\/suppliers\/partners.<\/li>\r\n<li>Achieving Phase 4 means that customers\/suppliers\/partners have access to your system to both gain information and give information regarding their jobs,\r\n<ul>\r\n<li>For instance, through a Web interface (allowing status updates, etc.) or through direct access to your system.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>Question Two<\/h3>\r\n<p>Do you call or email other organisations when you need job info?<\/p>\r\n<h4>Health Check Answer Options<\/h4>\r\n<ol>\r\n<li>Mostly we call or email other organisations when we need their info about a job<\/li>\r\n<li>Some updates transfer directly into\/out of our computer systems from\/to other organisations (e.g. customs), without people having to do anything<\/li>\r\n<li>We rarely have to contact third parties personally; job info transfers between our computer systems automatically<\/li>\r\n<\/ol>\r\n<h5>Clarifications<\/h5>\r\n<ul>\r\n<li>If you have not achieved Phase 4, you communicate with other organisations directly to obtain information about a job, via call or by email.<\/li>\r\n<li>As you progress with Phase 4, requests for information relevant to a job are more and more satisfied by automated access to data from your supply chain partners.<\/li>\r\n<li>Achieving Phase 4 means that your customers and suppliers will communicate directly with your system, using the web to transfer information from system to system.\r\n<ul>\r\n<li>For example, you might be looking for customs clearance confirmations, job information \/ shipment information, such as the contents of a package (e.g. bill of lading), customs declaration information, or supplier pricing rating.<\/li>\r\n<li>You will find that is directly available through your system.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>Question Three<\/h3>\r\n<p>Do customers place orders by phone or email?<\/p>\r\n<h4>Health Check Answer Options<\/h4>\r\n<ol>\r\n<li>Mostly, customers contact us by email, fax, phone to place an order, and we key it into the system&nbsp;&nbsp;<\/li>\r\n<li>Customers often use email to place orders, and we can transfer most of the data into our system automatically<\/li>\r\n<li>Customers\/partners can interact with our system directly (e.g. via the Web), to place orders<\/li>\r\n<\/ol>\r\n<h5>Clarifications<\/h5>\r\n<ul>\r\n<li>If you have not achieved Phase 4, employees designate time to answer&nbsp;phone calls and emails from customers placing orders \/ requesting a job.<\/li>\r\n<li>As you progress with Phase 4, more and more customer orders will be submitted electronically.<\/li>\r\n<li>Achieving Phase 4 means that customers do not need to phone or email in order to create an order because they can do it electronically through your system.<\/li>\r\n<li>They have access to all the information they need to make an order (i.e. rates, availability, expected due date).<\/li>\r\n<\/ul>\r\n<h3>Question Four<\/h3>\r\n<p>Do you call or email other organisations when you need pricing\/quoting information (rates)?<\/p>\r\n<h4>Health Check Answer Options<\/h4>\r\n<ol>\r\n<li>Mostly, we call or email other organisations when we need quote info&nbsp;<\/li>\r\n<li>Some rates transfer directly into our system from other organisations (e.g. carriers), some we have to call for, some we get by email<\/li>\r\n<li>Rates transfer directly into our system from other organisations (e.g. carriers), without people having to do anything<\/li>\r\n<\/ol>\r\n<h5>Clarifications<\/h5>\r\n<ul>\r\n<li>If you have not achieved Phase 4, operators contact other organisations directly when they need pricing information.<\/li>\r\n<li>As you progress with Phase 4, operators can get more and more of the pricing\/quoting information directly from within your system.<\/li>\r\n<li>Achieving Phase 4 means that your computer system automatically communicates with other organisations&rsquo; systems to acquire information.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>Question Five<\/h3>\r\n<p>Can customers track jobs without contacting you directly?<\/p>\r\n<h4>Health Check Answer Options<\/h4>\r\n<ol>\r\n<li>Customers have to call\/email us to find out the status\/location of their job&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/li>\r\n<li>Customers can find out job status (while we have control of it), from our system<\/li>\r\n<li>Customers can interact with our system to track their job from origin to destination<\/li>\r\n<\/ol>\r\n<h5>Clarifications<\/h5>\r\n<ul>\r\n<li>If you have not achieved Phase 4, your business will spend a lot of operator time answering calls and emails from customers regarding their jobs\/orders.<\/li>\r\n<li>As you progress with Phase 4, customers can look up the job status for themselves. Achieving Phase 4 means that your system allows your customers to keep track of their jobs\/orders, i.e. via a web interface \/ online tracker.\r\n<ul>\r\n<li>For example, a package tracker when you order something online or send something in the mail.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-511e1d1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"511e1d1\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a11df91\" data-id=\"a11df91\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d441c4 elementor-widget elementor-widget-button\" data-id=\"2d441c4\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/keypractices.viagointernational.com\/?page_id=2919\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-text\">Next Page: Understanding the Health Check - Phase 5: Workflow<\/span>\n\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90ab759 elementor-widget elementor-widget-image\" data-id=\"90ab759\" data-element_type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-image{text-align:center}.elementor-widget-image a{display:inline-block}.elementor-widget-image a img[src$=\".svg\"]{width:48px}.elementor-widget-image img{vertical-align:middle;display:inline-block}<\/style>\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/SupplyChain-300x200.png\" class=\"attachment-medium size-medium wp-image-1551\" alt=\"\" srcset=\"https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/SupplyChain-300x200.png 300w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/SupplyChain-1024x683.png 1024w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/SupplyChain-768x512.png 768w, https:\/\/keypractices.viagointernational.com\/wp-content\/uploads\/2023\/11\/SupplyChain.png 1500w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Understanding the Health Check &#8211; Phase 4: Supply Chain Integration &#8211; Questions Question One Do you use email, phone, or the system to communicate with customers? Health Check Answer Options Most communication about jobs\/orders is via email\/phone Some information is automatically transferred to\/from suppliers\/partners, a lot is still emailed\/phoned Customers\/partners can interact with our system &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/keypractices.viagointernational.com\/?page_id=2891\"> <span class=\"screen-reader-text\">Understanding The Health Check: Phase 4: Supply Chain Integration &#8211; Questions<\/span> Read More &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","footnotes":""},"class_list":["post-2891","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2891"}],"collection":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=2891"}],"version-history":[{"count":24,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2891\/revisions"}],"predecessor-version":[{"id":3086,"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=\/wp\/v2\/pages\/2891\/revisions\/3086"}],"wp:attachment":[{"href":"https:\/\/keypractices.viagointernational.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=2891"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}