The pages that follow will present a list of the necessary shifts in thinking required to ensure install and post-install success during Phases Seven, and Eight.

• Phase Seven - Constraint Management, “Getting More Control Over Your Workload”
• Phase Eight - Buffer Management, “Managing 'At-Risk' Jobs Before They Cause Damage”

For each of the shifts in thinking provided over the next three pages, both the old paradigm, or 'status quo' and the new paradigm are shown.